Last updated: October 31, 2026
This policy explains refunds and cancellations for purchases made on our website. Please review the price, number of videos you can generate, and applicable expiration dates before paying.
This version applies to purchases made after it is published on our website. Earlier purchases remain subject to the policy and promises in effect when they were made. Nothing here limits your rights under applicable consumer law or any more favorable refund rights provided by the merchant of record for your purchase.
Refund Eligibility
Packages and Subscription Payments
You qualify for a full refund under our standard refund policy when both conditions below are met:
- You contact us within 7 days (168 hours) after the successful payment. We use the time we first receive your request, rather than the time we finish reviewing it.
- No more than 3 videos have been successfully generated under that purchase.
This limit applies to every package size: successfully generating 0, 1, 2, or 3 videos meets the usage condition; generating 4 or more does not. Videos generated using a free allowance or an allowance from another purchase are excluded from this calculation.
These conditions cover our main one-time packages and, where offered, each subscription payment, including a renewal. For subscriptions, we assess the video generation allowance included in the payment being refunded. We do not refund previously completed billing periods as part of a request about a later payment.
Please stop using the purchase you want refunded. We may temporarily pause its remaining video generation allowance while we review your request and resolve any tasks already in progress. Successfully delivered videos from those tasks count toward usage; failed or undelivered tasks do not.
Additional Video Packages
If we offer a separately identified add-on or top-up package, it is excluded from our standard change-of-mind refund offer when that restriction is disclosed before payment. Our main one-time packages are not treated as add-ons simply because they are purchased without a subscription.
This exclusion does not apply to duplicate charges, non-delivery, a material service defect, or refunds required by law or the applicable merchant-of-record terms.
Failed Generations and Delivery Problems
A task that fails because of a technical or delivery problem does not count as a successfully generated video. Any video generation allowance reserved for that task will be released or restored. A replacement sample video is not treated as delivery of the video you ordered.
If a paid purchase does not become available, a generation repeatedly fails, or the service materially fails to match what was described before purchase, contact us so we can investigate. We will provide an appropriate remedy, which may include restoring your video generation allowance, fixing access, or a full or partial refund. You do not have to accept additional video generations instead of a cash refund where you are entitled to a cash refund.
The standard request window and usage allowance do not remove remedies required for non-delivery, defective service, or other mandatory consumer rights. AI output can vary; dissatisfaction with an otherwise functioning result outside our standard refund conditions is reviewed individually, subject to those rights.
Duplicate or Unrecognized Charges
Contact us promptly if you were charged twice for the same order or do not recognize a charge. We will investigate and arrange correction through the original payment provider where appropriate. These requests are not rejected solely because you exceeded the standard usage allowance.
How to Request a Refund
Email [email protected], preferably from the email address associated with your account. Include:
- Your account email address.
- The order number or payment receipt reference.
- The payment date and package or subscription purchased.
- A short explanation of the issue and, if relevant, the affected generation task IDs or screenshots.
Never send your password, full card number, card security code, or online banking credentials. If you cannot locate your receipt, contact us with the information available and we will help identify the purchase.
We aim to acknowledge your request within 3 business days. If we need more information, we will explain what is needed. A request received within the stated window remains timely while we review it.
Processing Refunds
We will notify you of the outcome and the amount approved. Refunds are returned through the provider that processed the original purchase, to the original payment method. For purchases processed by Dodo Payments, Dodo Payments acts as the merchant of record and processes the refund under its applicable terms. Purchases processed by another provider are handled through that provider.
We do not charge an additional refund processing fee. A full refund returns the amount paid for the refunded purchase, including applicable refundable taxes. For a partial refund, we will explain the amount and any adjustment to your remaining video generation allowance or access before proceeding, except where a different process is required by applicable law or the merchant of record.
After a refund is processed successfully, funds commonly take 5 to 10 business days to appear, depending on the bank and payment method. This is an estimate, not a guaranteed arrival date. If the refund cannot be processed or is delayed, we will explain the next steps; contact us if you need help tracing it.
Following a full refund, the remaining video generation allowance and access granted by that purchase are withdrawn. Allowances and access from unrelated paid purchases are unaffected. Any temporary pause imposed during review will be lifted if the request is declined, unless a separate account restriction applies.
Cancellations and Expiration
One-time Packages
A one-time package does not renew automatically. Its access and unused video generation allowance expire at the time disclosed before purchase. Expiration alone does not create a refund entitlement outside the conditions above or your mandatory rights.
Recurring Subscriptions, Where Offered
Only a plan explicitly identified as automatically renewing at checkout is a recurring subscription. A plan providing one year of access is not automatically a recurring subscription.
You can request cancellation through your account's billing controls or by emailing [email protected]. Cancellation stops future renewals once it takes effect. Unless you receive a refund or a different arrangement is disclosed before purchase, you retain your paid access until the end of the current billing period. We will confirm the effective cancellation date.
Cancellation does not itself refund a previous payment. If you also want a refund, include that request so it can be reviewed under this policy. Contact us promptly if a renewal was charged after a cancellation that had already taken effect.
Changes to This Policy
We may revise this policy as our services change. The updated version will be published on this page with a revised date. Changes will not retroactively reduce refund rights attached to an earlier purchase.
Contact Us
For refund, billing, or cancellation questions, email [email protected].